Contact us

Important flood events notice

If your family or business has been impacted by flood events, we are here to help.

Emergencies

Natural gas emergencies

Phone
1-800-663-9911 (24 hours)

Electricity emergencies or power outages

Phone
1-866-436-7847 (24 hours)

General inquiries and billing

Managing your account, paying bills, reading your meter and other service-related questions

Natural gas

Phone
1-888-224-2710
International
1-250-979-4900
Fax
1-888-224-2720
Customer service hours
Monday to Friday 7 a.m. to 8 p.m. PST

Electricity

Phone
1-866-436-7847
International
1-250-645-5290
Fax
1-866-540-6732
Customer service hours
Monday to Friday 7 a.m. to 7 p.m. PST

Chat with us

Natural gas

Monday to Friday 8 a.m. to 7 p.m. PST

    Chat with us

Electricity

Monday to Friday 8 a.m. to 6 p.m. PST

    Chat with us

Rebates

Natural gas rebates

Phone
1-855-909-2329
Email

Electricity rebates

Phone
1-855-909-2331
Email

Business account contacts

Specialized contacts for your business no matter what size

Natural gas account managers

Looking to purchase or upgrade natural gas equipment? Our account managers can help you determine which equipment is ideal for your needs and which are eligible for rebates, and they can help guide you through the rebate application process.

Account managers for commercial, industrial and business customers

Electricity technical advisors

If you’re planning a new construction project or major upgrades to an existing facility, talk to the electricity technical advisor in your area at the beginning of your project.

Account managers for commercial, industrial and business customers

Corporate offices

Corporate sustainability, charitable programs, school programs and regulatory affairs

Phone
1-604-576-7000 (Local)
1-800-773-7001

Natural gas head office

Address

FortisBC Energy Inc.
16705 Fraser Highway
Surrey, BC V4N 0E8

Electricity head office

Address
FortisBC - Electricity
Suite 100
1975 Springfield Road
Kelowna, BC V1Y 7V7

Let’s stay in touch

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